Return Policy

At ASE Lights we strive to provide you with the best products and services. If you're not completely satisfied with your purchase, we're here to help. Our return policy is designed to be simple and transparent, ensuring a hassle-free experience for you.

1. Eligibility for Returns:

You may return products purchased from ASE Lights under the following conditions:

  • The item must be in its original packaging and in unused, new condition.
  • The return request must be initiated within 30 days from the date of purchase.
  • Personalized or customized items may not be eligible for return unless there is a manufacturing defect or an error on our part.

2. How to Initiate a Return:

To start the return process, please follow these steps:

  • Contact our customer service team at to request a return authorization.
  • Provide your order number, the item you wish to return, and a brief reason for the return.
  • Our customer service team will guide you through the next steps, including the shipping process and any necessary forms.

3. Return Shipping:

You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure your returned item reaches us safely.

4. Inspection and Refund:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, we will initiate the refund process.

5. Refund Options:

You may choose between the following refund options:

  • Original Payment Method: The refund will be credited back to the original payment method used during the purchase.
  • Store Credit: If you prefer, we can issue a store credit that you can use for future purchases on our website.

6. Timeframe for Refunds:

Refunds will be processed within 5 business days of receiving the returned item. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider.

7. Contact Us:

If you have any questions or concerns regarding our return policy, feel free to contact our customer service team at We're here to assist you.

This return policy is subject to change without prior notice. Please refer to our website or contact us directly for the most up-to-date information.